Refund and Returns Policy
At Ace World, we want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can cancel an order or return an item for a refund.
Order Cancellation
You may be eligible to cancel your order before it ships. To cancel an order, please contact us as soon as possible at ask@aceworld.in . We cannot guarantee cancellation once your order has been processed and shipped.
Returns and Refunds
You may return most new, unopened items within 5 days of delivery for a full refund. We will also accept returns of damaged or defective items.
To initiate a return:
- Contact us at ask@aceworld.in to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, if possible.
- Include the RMA number and a copy of your packing slip in the return package.
- Ship the item back to the address we provide.
Return Shipping Costs:
- You are responsible for the cost of return shipping unless the item is damaged or defective.
- We recommend using a trackable shipping service for your return.
Refunds:
- Once we receive your returned item and verify it meets our return policy criteria, we will issue a refund to the original payment method within 5 business days.
- Shipping costs will not be refunded unless the item is damaged or defective.
Items Not Eligible for Return or Refund:
- Items that have been opened or used
- Items that are missing original packaging or documentation
- Items that are damaged due to misuse or neglect
- Items that are specifically marked as non-returnable
Exchanges:
We currently do not offer exchanges. If you would like a different item, you will need to return your original item for a refund and then place a new order.
Contact Us
If you have any questions about our return and cancellation policy, please contact us at ask@aceworld.in
